Customer Service

At Pyramids Hilton Head, we pride ourselves on providing the best customer service possible. We are always here to help select the perfect gift for any occasion, here to wrap it beautifully, and here to make transactions easy and efficient. 

Free Gift Wrapping

Whether you purchase your item in store or online, we will gift wrap it for free!  Just let us know the type of event the gift is for, and we will make sure the wrapping matches.  

Refunds & Return Policy

In-Store Purchases: We will accept a return for merchandise that has been unused, unopened, and free of damage or defects provided you have a receipt for the item and it is within 10 days of the purchase date.  Gift receipts are available upon request. 

Online Purchases: We will accept a return for merchandise that has been unused, unopened, and free of damage or defects provided you have a receipt for the item and it is within 30 days of the purchase date.  Gift receipts are available upon request. 

Privacy & Security

Group 3 Designs and Pyramids is committed to the security of your information and will never store credit card information. The site is encrypted with the latest internet security technology so you can feel confident about your purchase.  We will never sell your private information such as your email address and physical address. You always have the option to opt out of marketing campaigns, emails, flyers, and promotional material.  We take your privacy and security seriously.

Shipping

We can ship anywhere in the U.S.A.! We will process your order in 2-3 business days upon receipt of your order. Please note if you are in a rush. Shipping transit times depend on the carrier or method that you select.